Before starting to use, we suggest you read the account opening agreement and its annex.

After reading these files, you can open an account.

Do I need to sign any documents before I start trading?

Only when you have read and accepted the public release agreement (account opening agreement and all its attachments), will you register the transaction account at the same time?. Accepting these documents means that you fully understand the conditions of all customer agreements and their attachments, and accept all rights and obligations referred to in the agreement. There is no need to sign a written copy of the customer agreement.

Where is the headquarters of GTC Forex group?

GTC Forex is headquartered in Manchester, UK, and has offices in Dubai, Australia, Hongkong and New York;

The information needed to apply for a new account application:

1)Identity certificate (ID card, passport, residence booklet)

2)Bank card (you can use all the bank card in your name, the money out to the registered bank card)

How long does it take to open an account?

You only need to provide your ID card, bank card, after verification success, our backstage customer service will help you open an account immediately.

When can I start trading?

As soon as you complete your account, your mailbox will receive an email with an account number and password. If you go in, you can enter the money in accordance with the steps. After you inject capital into your account, you can do the transaction.

What should I do if I forget my account password?

You can click the “forgot password” on the platform login page, and you need to reset the password. The new password will be sent to your registration email address.

Does your website only support MT4 transactions?

Yes, it can only support MT4 software transactions, MT4 software is a global transaction software, powerful, good stability.

When is the trading time?

Foreign exchange time is 24 hours a day, the exchange opening time: EST on Sunday from 5 pm to 5 pm on Friday (Beijing time Monday the summer time for 5 to 5 Saturday morning, summer time for non Beijing time Monday Saturday morning as early as 6 am to 6 pm)

What is market trading time?

Generally speaking, in Europe and North America winter time, the transaction time weekly until Friday Sunday from 21:00GMT 22:05GMT. In these areas, the weekly trading time starts from 21:05GMT on Sunday to Friday 20:00GMT. Market activity time may vary from public holiday or unusual liquidity situation due to possible special international events. GTCForex may also be based on liquidity and risk

Management considerations change the timing of opening or closing.

Note that most of the financial instruments can be traded at any time in 24 hours, and certain financial instruments such as stocks and indices have specific trading time constraints.

Is there a minimum funding requirement for opening an account?

No charge for opening an account in our company. The minimum cost of opening a mini account is only 10 dollars

Which levers are available? Can customers change leverage at will? How to change?

The leverage we offer has 1:100,1:200 to choose from. Leverage by customers in the application of registration, independent choice, no restrictions, after opening accounts can change leverage, just contact our back customer service can be. If you have other special leverage requirements, you can open an account and send an email to support@gtcup.com for instructions.

Do you have trial with simulated accounts?

Yes。

You can install the MT4 software directly, and apply the simulation account directly to the software.

What currency do you use for trading?

We specify the account settlement currency as US dollars and rmb. If the customer chooses the US dollar as the settlement currency and deposits the money in rmb. The exchange rate is fair and transparent, and the company will not charge any fees.

What tools do you need for online trading?

All you need is a computer connected to the Internet and an account with access to money. In addition, we strongly recommend that you have foreign exchange / CFD or other financial products knowledge and trading tools to help you reduce market risk.

How much do I need to invest in a transaction?

You can trade any amount between $10 and $1000, depending on your confidence and risk tolerance.

How many trades can you get at the lowest time?

Minimum trading 0.01 hands.

How much is the margin for the transaction?

In the general trading period, the foreign exchange margin is as low as 500 USD / hand

Will the order be enforced during the closing period?

Orders will not be implemented during market closing.

What are the ways of entering and leaving gold?

All bank cards (savings cards, Visa card, Master card, etc.) are available.

Is my money safe?

Your money is very safe, GTC Global Trade Capital by government regulation, there are strict isolation as an escrow account, into the gold are both to your trading account, so your money is safe.

Can I register with someone else's bank account?

No, you must use the bank account of the registrant to register when you open an account. This is to ensure the safety of customer funds, according to the international prevention of money laundering Ordinance, please forgive me.

Which website do you need to log in to pay by online deposit?

Customers can log on to our center according to the individual my.gtcforex.com; after a successful login, click to apply for money “in accordance with the instructions, a reminder, you want to make online payments, your bank card need to open online banking.

In order to obtain smoother services, we recommend that clients log in using the IE (Internet Explorer) browser.

Can you please deposit it on behalf of others?

No, the company will not accept deposits from the third party.

What kind of currency can you use when you deposit?

Customers can use US dollars or RMB to deposit.

Is there a minimum amount required for a single deposit?

The amount of each deposit must be more than 10 US dollars (applicable to all trading accounts).

What information should I submit for the withdrawal?

If your account status is “approved successfully”, no additional conditions should be submitted. If your status is “pre audited”, you must confirm in advance whether the relevant information has been submitted, such as bank card number, issuing bank, cardholder name, issuing bank’s province and city to complete the audit.

How do I apply for withdrawal?

The client can log in to our personal center my.gtcforex.com; after successful login, click the “out of gold” application, enter the amount of withdrawals, and then press “submit”, you can withdraw money. In order not to delay your withdrawal, please confirm whether you have submitted the relevant information, such as bank card number, issuing bank, cardholder name, issuing bank in the province and city. In addition, in order to obtain smoother services, we recommend that clients log in using the IE (Internet Explorer) browser.

Are there any fees for deposit and withdrawal?

Please note that our company will not charge any additional Commission and Commission on your capital injection and withdrawal, but your bank will charge a certain fee (transfer fee).

How long can withdrawals be paid?

Depending on the arrangement of your withdrawal bank, withdrawals are not processed on Saturday and tomorrow. According to the operation time of different banks, usually 1-3 working days.

Why is the withdrawal time long?

In order to ensure that your account security funds, and all funds are safe to you, in the implementation of the operation before the need to complete a number of audits and operation, plus bank turnaround time, so 1-3 days is normal time.

Why didn't the withdrawal request succeed?

Based on the provisions of the regulatory agencies, if your status is “pre approved”, must be sure that you have submitted has been submitted to the relevant information such as bank card number, card issuing bank, the cardholder’s name, card issuers in province and city, in order to complete the withdrawal of approval procedures.

Will the receipt be notified when the net value is lower than the guarantee deposit?

Will the receipt be notified when the net value is lower than the guarantee deposit?

How do you send e-mail from your company as "non spam"?

Please try to set the following way in your receipt box:

[method 1] so this is not spam:

A. picked up GTC Forex mail in the trash mail box.

B. press “this is not spam” button.

[method two] send the sender of the correspondence to the address book:

A. click “join the address book” link.

B. selects the button to add the address book at the settings page.

If I need a complaint, what's the complaint procedure?

If you need a complaint, please contact your account manager first. They will investigate events and look for the fastest solution. If you wish to further complain, please send an email and send the complaint to ussupport@gtcup.com

Do I need to pay taxes on my earnings?

All the tax problems need to be handled by yourself. If you have any questions about your tax status, please seek independent advice.